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K Low Consulting announces new director

David Oakes

We are pleased to announce that David Oakes, who has been working with us as a consultant for the last two years, has now joined the business as a company director.

David brings a detailed understanding of the health and social care bidding landscape drawing directly upon roles within local government commissioning, charity, third and the private-sector organisations. The experience allows him to provide clients with a detailed understanding of each opportunity, working with them to develop the bid ‘culture’ and associated strategies needed to deliver outstanding submissions – as evidenced by an 89% win rate across all submissions.  

David started working with our founder Krisja Low after meeting at the Minor Oak co-working space in Nottingham just over two years ago. They soon realised their skills and experience complemented each other and David has gone on to work for K Low Consulting on a variety of projects, showing dedication, commitment and passion to both the business and its clients.

David said: “I am hugely excited to come on board as a director at K Low Consulting. Our working relationship has really developed over the last two and a half years and works really well.

“I’m also really excited about the increasing number of tender opportunities relating to health tech. From virtual wards to the hybrid way of working, this sector is only going to grow over the coming months and years and that is great news for the innovative businesses developing and offering these services and technological solutions.”

To find out more about K Low Consulting and the services we offer, go back to the Home Page.

To contact David, email david.oakes@klowconsulting.com.

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Do you have a contract strategy?

Many organisations only apply or bid for tenders when they see one that they feel ‘is just right’ for them, or if they need to find new business fast.

Very rarely do we meet companies, charities or public sector organisations who actually have a contract strategy in place. A contract strategy can be a part of your wider growth or business plans and help provide focus and clarity when it comes to knowing which contracts to go for and where your skills and resources are particularly suited.

When you look at contract opportunities strategically and in line with your wider business plan, you can ‘see the wood for the trees’ and ascertain if a particular contract will fit in with the direction you want to take the business in. Do you actually want to grow your business in this particular area? Will you need to invest money in equipment or staff to deliver this contract? If so, could this investment be better spent elsewhere in the business to win other contracts that are more aligned to where you want to be and what you want to be known for?

Our Four Phase approach


When we work with clients, we work to a Four Phase process:

Phase 1 – Business and contract strategy

Phase 2 – Opportunity analysis

Phase 3 – Tender writing and management

Phase 4 – Implementation and contract analysis

Over the coming weeks and months we will explore the other three phases a bit more closely, but for the purpose of this blog, we want to discuss what is meant by a contract strategy and why they are so vital when it comes to tender success.

What is a contract strategy and why do you need one?


If you are a business with growth aspirations, chances are you have a business plan or growth strategy in place. This could be in the form of financial targets, growing the headcount of your team or expanding into new products or services. You may even have plans to take on new premises and grow geographically, or to acquire or merge with existing businesses to strengthen your position in the markets you operate in.

Having a cohesive contract strategy that sees you only tender for and take on contracts that are aligned to your business and growth strategy makes life so much simpler and allows you to focus on the opportunities that are right for your business at the right time, rather than being attracted by the ‘carrot’ of a big money contract that you can’t deliver effectively or that takes you down a road that you didn’t want the business to go down.

Developing your contract strategy


Finding and developing your strategy is a great exercise to carry out at the start of your tender journey, which is why it is Phase 1 of our approach.

Thanks to our many years of experience in this area, we can help our clients to create the most effective contract strategy for their business. We understand that every organisation is unique, so we offer a bespoke consultation service to form a business and contract strategy. This is not something we simply ‘go away and do’. It is very much a collaborative process that sees us get to know your organisation inside out. We also conduct in-depth research on potential competitors you may be bidding against, the contract commissioners and the local and national agenda.

Getting results


Writing a winning tender bid requires more than just excellent writing skills. A great tender is backed by expert research and an acute understanding of your organisation now and where it wants to go. It also about being realistic and transparent. If there are any potential shortfalls, problems or challenges that may prevent you from delivering a contract, these will be highlighted and solutions worked towards before you even bid for the contract, and the work you have done will be evidenced as part of your bid.

Every bid we write is produced in alignment to best practice methodology developed from insight gained from overseeing – and winning – hundreds of bids. This learning has provided intimate knowledge of the time and complexity of every task required to produce a winning submission from our bid team, and that of our clients’ internal teams and their stakeholders.

A winning tender is much more than just the words on the page, it is the culmination of a team effort – strategic thinking, investigative research, clarity and focus.

If you are clear and confident in your business and contract strategy then you can make informed choices about future tender opportunities that best suit your organisation and will make it thrive and grow further.

Then you are ready for Phase 2 – Opportunity analysis…

If you would like help with developing a business and contract strategy for your organisation, get in touch with Krisja Low on 0330 1331 041 or info@klowconsulting.com.

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To Bid or Not to Bid: A Step Towards Winning a Tender

Bid Writing

The tender process is often complex and requires close attention to the contract requirements and your organisations’ suitability to a contract.

As part of our services at K Low Consulting, we help clients to make a ‘bid or no bid’ decision in the initial stages of bidding. This often includes evaluating compliance and eligibility, commercial feasibility and competitor analysis.

After overlooking 100s of bids in different industries, it is often encountered that clients are keen to bid for a tender that may not be particularly beneficial to them. The attractiveness of a tender, therefore, is not a reason to bid. There should be careful consideration of many factors.

Providing critical feedback at the initial stages of bidding has placed us in a strong position to advise on how you can come to an informed decision regarding whether to ‘bid or not to bid’ for an upcoming tender.

Factors that may inform the ‘bid no bid’ decision

The bigger the contract, the higher the risk involved when bidding for a tender. Without carefully planning and evaluating if your organisation can deliver the contract requirements, you could be at risk of wasting time, money and resource by bidding for a contract that isn’t right for your organisation.

Here are some of the implications of bidding for a tender that isn’t right for you:

Time

Bidding for a tender takes a considerable amount of time. From undertaking research and collecting evidence, the tender process can be long, complex and require a lot of attention.

Answers will vary from tender to tender, but often, some may require a lengthy response which seeks evidence on how your organisation can deliver the contract. Thus, it is critical that you have internal teams or external bid writers to allocate the correct amount of time needed to undertake the project.

Those in senior management positions usually have to collect the right resources for the bid, which means there may be less focus on training and managerial activities. Employing an external bid team, however, could ensure that time is saved and take the strain off internal bidding teams and senior management.

Cost

There are a lot of costs associated with tendering. If you are choosing to invest in an external bid writer(s), then this will be one of the associated costs.

Evaluating that your business can afford to implement a contract is fundamental. Thus, you must be aware of the additional costs associated with a new contract. It is vital that you understand your current delivery model and what it would take to deliver a new one.

Questioning: have we got the costs to scale up? Would be a good starting point. Some of the additional costs to implement a new contract may be:

  • Recruitment of staff
  • ICT
  • Property
  • Construction
  • Marketing and advertising
  • Equipment

Wasted Resource

Resource can easily be wasted if the tender that your organisation is bidding for isn’t right for you. We understand that for most SMEs, internal resources are crucial and need to be prioritised for bidding. By ensuring that we only bid for the most appropriate opportunities, we optimise where and how our clients deploy their resource. As mentioned previously, time is one of the most crucial aspects of bidding for a tender, and too much time and resource spent on a tender could potentially be wasted if you decide to bid without evaluating the impact.

Low win rates

Losing bids result in low win rates. You must analyse and understand where you are in the marketplace. Compliance is just first base; understanding that you have a proposition that could enable you to win is fundamental to optimising win rates. At K Low Consulting, we have a fantastic win rate of 88% and ensure that our clients have the right standing to bid. Before bidding, you should question the following:

  • Who are our competitors?
  • Where are we at with the delivery model?
  • Do we have a coherent strategy in place?

Making the ‘bid no bid’ decision

If you have found a tender that you want to bid on, there are many factors that you should consider before going ahead. At the very basic level, your organisation needs to fulfil the statutory requirements stated within the tender and have the right financial standing. Demonstrating your organisation’s capabilities in your answers, alongside evidence that presents added value, shows that you can deliver the contract requirements.

You must meet all the requirements for the contract. If you meet ‘most’ of the set requirements and not all, you will still lose the bid.

Thoroughly evaluating your standing as an organisation will help you when making the decision. There are many questions that you can ask to come to the right decision, some are:

  • Do you have an internal or external team in place to help support the bid?
  • Do you have time and resource to implement the bid?
  • Can you present added value to the bid, that will make you stand out amongst competitors?
  • Does the contract fit with your organisation’s strategic growth plans?
  • Have you completed tenders in the past, and if so, what have you learnt that will be beneficial when bidding for this particular contract?
  • Do you have the relevant evidenced experience to support your bid?
  • Are there any factors which would inform the ‘no bid’ decision? If so, what are they?
  • Is your team equipped to deliver the contract?
  • Does the contract align with your growth plans?

K Low Consulting’s approach to the ‘bid no bid’ decision

At K Low Consulting, we recognise that the ‘bid no bid’ decision is critical. Our initial consultation with you will outline whether we think you should bid or not, taking the strain and pressure away. We are open and honest with our clients from the beginning of the process, and unlike other tender companies, will not simply encourage you to bid for a tender for profitability. We will thoroughly evaluate your organisations standing and the likelihood of winning a contract. We strive for strong partnerships with our clients and want them to be aware of the best opportunities that align with their organisation’s strategic growth plans.

If you would like our help to decide whether to bid or not for a contract or to find out about our services, please contact us today on info@klowconsulting.com or call 0330 133 1041.

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How to present an accessible healthcare service in a tender

Accessible Healthcare

Accessibility in healthcare has been described as a ‘global challenge’. As a prominent challenge that many healthcare providers face, developing and maintaining an accessible service for patients is an ongoing issue across the healthcare industry.

Regularly, healthcare tenders have a question centred solely or partially around accessibility. Therefore, answering this question to demonstrate how your healthcare service is providing accessible healthcare for your patients is crucial.

This article will focus on what accessibility in healthcare is and why it is important, how it can be improved in practice and most importantly, how to answer an accessibility question on a tender.

What is accessibility in healthcare?

The definition of accessibility is given in the name itself; it is all about providing accessible healthcare for all.

Having accessible healthcare services available for those who need them is critical as it allows people to get the appropriate healthcare resources in order to help maintain or improve their health.

In a human rights context, accessibility is described by the World Health Organization as: ‘health facilities, goods and services must be within safe physical reach for all sections of the population, especially vulnerable or marginalized groups, such as ethnic minorities and indigenous populations, women, children, adolescents, older persons, persons with disabilities and persons with HIV/AIDS, including rural areas’.

Healthcare accessibility is a broad scope and relates to many different aspects.

Accessibility, therefore, may mean:

  • Access to buildings
  • Communications with healthcare staff
  • Management of appointments

There may be a variety of reasons as to why patients cannot access healthcare services. Some of the reasons may be:

  • Lack of transport links. Those living in an urban area may particularly struggle with transport
  • Health-related conditions. Certain health conditions may mean that an individual cannot travel to the property
  • Financial barriers. Primarily for transport or service charges (e.g. dental or eye tests)
  • Organisational barriers

Why is accessibility in healthcare important?

As mentioned above, accessibility in healthcare is key because an individual who is restricted from healthcare access can suffer from further or more serious health-related issues. Consequently, it could lead to serious complications such as disease, disability and even premature death.

Healthcare Accessibility Questions on a Tender

A healthcare tender will usually involve accessibility in one form or another. Before answering this question, think holistically about the healthcare service that you are currently providing to patients.

Asking questions such as “what are we doing to make our healthcare service more accessible for patients?” and “what do we plan to do to improve accessibility in the future?” will help direct your answer.

When writing your answer, you may want to focus on these specific elements:

1) Location and Transport

The location and transport links to your service will need to be carefully considered. Are you located in a central part of the city? Do you have transport links to your practice?

Presenting that you have bus routes, car parks or express buses available for your patients, all feeds into the accessibility of your healthcare service.

If you have free parking bays nearby, or even a ‘park and ride’ option, stating this within your answer will show that your service is accessible to patients.

2) Appointments

For healthcare to be accessible for all, there needs to be appointments available for those who need them. Offering on the day appointments is ideal for those who need urgently seen to.

Appointments available out of hours, for example, 6-8 pm, or weekend appointments, will be made accessible for those who can’t make the standard appointment times. Again, having these additional services enables ease of access for those who work full time or have other commitments that mean they can’t get to the standard appointment hours.

Making these appointments easily available, via online booking systems or through telephone lines, is also imperative. If patients are unable to get through to the line, this is an indication that this healthcare service isn’t readily accessible for them.

3) Equal Access

Considering equal access to healthcare services is a crucial implementation within your answer. This will also enable you to present that your service adheres to best practice and the Equality and Diversity (2010) policy.

For this answer, implementing your Equality and Diversity policy and providing details of the training provided to staff which relates to Equality and Diversity, will be beneficial when demonstrating best practice. We have an article centred around Equality and Diversity that has further information about this.

Equal access ensures that those who are part of a minority, are vulnerable, have protected characteristics or particularly ‘hard-to-reach’ groups are being treated fairly and non- discriminatory.

Providing details of any additional work that you do within the community to help those that are disadvantaged or within a minority will add value to this answer. This could include work undertaken with the homeless or the elderly.

Asylum Seekers or individuals that are limited in their ability to communicate also form part of this group. Having a translation organisation in partnership with your healthcare service will again, improve the accessibility for those groups.

4) Domiciliary Appointments

Although domiciliary appointments may not be stated within the contract, providing these appointments to those who cannot get to the service, will demonstrate that you are considering these groups and have additional measures in place for them. Reflecting this within your answer, will again, be highly beneficial.

5) Demonstrating your patient care service

Indicating that you aim to provide an excellent patient-centred service will be rewarded when answering this question.

Showing that you have various methods of feedback in place and that you actively strive towards improving feedback points, presents that you are trying to provide the best possible patient experience; this helps patient experience and accessibility.

If patients are experiencing any problems in terms of accessibility, asking them what their problems are will help you make the right steps to improving this. Feedback can be done in a variety of ways, our last article outlines some methods of feedback and how to improve patient experience overall.

 6) Accessible Information Standard

The Accessible Information Standard states that from 1st August 2016, organisations providing NHS care and/or publicly funded adult social care are legally required to follow this standard. Being aware of this standard and reflecting that your service aligns with best practice is essential.

NHS England stated that organisations should:

  • Ask people if they have any information or communication needs and find out how to meet their needs
  • Record those needs clearly and in a set way
  • Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
  • Share information about people’s information and communication needs with other providers of NHS and adult social care when they have consent or permission to do so
  • Take steps to ensure that people receive information which they can access and understand and receive communication support if they need it
  • Contact and be contacted by, services in accessible ways. For example, via email or text messages, receive information and correspondence in formats they can read and understand, be supported by a communication professional at appointments if this is needed to support conversation.

Contact Our Team Today 

If you need help on a tender, contact our experienced team of writers today on 03301 1331 041.
Alternatively, send an email to info@klowconsulting.com for more information and details.